The Western Motors Group are a leading national vehicle dealership for Volkswagen Passenger, Volkswagen Commercial, Skoda, SEAT & CUPRA with dealer locations in both Galway and Louth. We are rising to the challenges of our ever changing and growing industry and embracing the Volkswagen Group drive of digital transformation in mobility, modernising and digitalising the entire company in the process, so this really is an exciting time to come on board.
Our culture at the Western Motors Group is to build a team ethos of mutual respect, an agreed operating strategy and a constant desire to deliver an exceptional customer experience as repeat custom is our constant goal.
Our busy Louth dealership is one of the largest in the North East and due to expansion and further future business opportunities we are restructuring our organisation, hence a new opportunity for Customer Service Advisor.
About the role: This person will be a first point of contact for our customers so we are looking for someone who is confident and efficient in working directly with customers to guide them through their requirements.
Main responsibilities include but are not limited to:
· To manage customers' experience from start to finish.
· To support customers when vehicles suffer unexpected breakdown (and the management of hire cars to support when required).
· To manage customer enquiries and to complete the sales of additional work required.
· To ensure all enquiries are answered or redirected to appropriate department.
· To control the workshop diary loading via booking processing.
· Drive outbound bookings.
· Manage relationships with leasing companies.
· To assist with company administrative duties as required.
· Demonstrate behaviours consistent with the Company’s values in all interactions with customers, co-workers and vendors.
What are we looking for?
· A confident, friendly and professional manner.
· Enthusiastic person that can handle our customers expectations.
· Self-motivating and able to manage own workload.
· Excellent Interpersonal skills.
· Organised and focussed.
What we offer:
· Full-time permanent position.
· Competitive salary.
· On-going training opportunities.
· Access to Company Pension Plan with a range of benefits.
· Employee discounts.
· Bike to Work Scheme.
Schedule:
· 8 hour shift
· Day shift
Ability to commute/relocate:
· Drogheda A92 EY20: reliably commute or plan to relocate before starting work (required)
Experience:
· Customer Service: 2 year (required)
Work authorisation:
· Ireland (required)
Work Location: In person
To apply for this position please send curriculum vitae and cover letter to recruitment@westernmotors.ie.
Application deadline: 01/11/2024
As our Digital Dealership grows we know that more buyer confidence is needed throughout the online buying process and to assist we have introduced the Western Motors Group Used Car Grading System. The system has been devised to offer more transparency to our customers and to provide an easy guide as to the quality of the used car being sold.
