Responsible to: Aftersales / Parts Manager
The Western Motors Group are a leading national vehicle dealership for Volkswagen Passenger, Volkswagen Commercial, Skoda, SEAT, CUPRA & Mercedes-Benz Aftersales, with dealer locations in both County Galway and County Louth. We are rising to the challenges of our ever changing and growing industry and embracing the Volkswagen Group drive of digital transformation in mobility, modernising and digitalising the entire company in the process, so this really is an exciting time to come on board.
The Volkswagen Group have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
About the role: Our Parts Advisors are a key role within our dealerships ensuring customer satisfaction in the supply of parts and accessories to both Workshop and Trade/Retail customers. The position is heavily customer service orientated and will suit an energetic and self-driven individual.
Main responsibilities include but are not limited to:
· Maintenance of stock including processing parts, deliveries, orders and returns.
· Dealing with customers, in person, on phone and through our digital channels.
· Co-ordinate and assist with delivery of products to trade customers.
· Dealing with customer queries.
· Promote accessories sales.
· Promotion/sales/securing of orders from existing and prospective customers.
· Participation in the achievement of Group and Manufacturer financial targets.
· General warehouse duties.
· Follow safety policies and procedures and maintain safe working practices.
What are we looking for?
· Previous experience working within a Part’s Department is preferred, although those with a keen interest in the Motor industry will also be considered.
· Ability to work as part of a team as well as on your own initiative.
· Ability to follow established procedures.
· Results orientated – driven to achieve assigned personal and business objectives.
· Interested in working in a fast-paced environment.
· Attention to detail is fundamental to ensure quality is consistently delivered.
· Excellent communication skills.
· Excellent organisation skills.
· Continuous improvement mindset.
· Driver license is required.
What we offer:
· Permanent Position – Full-Time.
· Competitive package.
· Continuous career brand training path.
· Access to Company Pension Plan with a range of benefits.
Job Type: Full-time
Work Location: In person
To apply for this position please send curriculum vitae and cover letter to recruitment@westernmotors.ie.
Closing date for applications is 01/11/2024.
As our Digital Dealership grows we know that more buyer confidence is needed throughout the online buying process and to assist we have introduced the Western Motors Group Used Car Grading System. The system has been devised to offer more transparency to our customers and to provide an easy guide as to the quality of the used car being sold.
